Refund Policy — Move365Life

Do It For You is operated by Jacqueline Anne De Souza (Johannesburg, South Africa). Payments are processed by our payment processor, Paystack, and refunds are issued by us back to the original payment method.

14-day money-back guarantee (memberships)

If you sign up for a Foundations, Accountability, or Signature Coaching membership and it's not for you, request a refund within 14 days of your first charge and we'll refund it in full — no interrogation. This applies to your first paid period only.

7-Day Momentum Reset ($9 challenge)

The $9 Momentum Reset is a one-time, instant-access challenge and is non-refundable. Instead of a refund, we offer a completion bonus: finish all 7 days and we'll credit your $9 toward a Move365 Foundations membership.

Monthly renewals

After the first 14 days, monthly subscriptions are non-refundable. You can cancel any time and keep access until the end of the current period.

1-on-1 coaching sessions

Unused coaching sessions can be refunded within 14 days of purchase. Sessions that have already been delivered are non-refundable. Reschedules are free with at least 24 hours' notice.

How to request a refund

Email support@move365life.co.za from the address on your account with the subject "Refund request" and a brief note. We aim to process refunds within 5 business days; the refund is then issued back to your original payment method through Paystack and typically appears in your account within 5–10 business days depending on your bank.

Exceptions

We may decline refunds in cases of clear policy abuse (e.g. repeated sign-up and refund cycles). Statutory consumer rights in your country always apply.